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SHOPPING WITH CONFIDENCE – IT’S WHAT WE KNOW YOU WANT.

When you shop with Chacon.com.au, you enjoy confidence – the confidence of knowing that if you are not completely satisfied with your purchase, you can simply return it to Chacon.com.au (within the original country of purchase) and we will provide you with an exchange, refund or repair within the guidelines outlined below.

Proof of Purchase Please note that all returns, refunds, exchanges or repair requests must be accompanied by any one of the following Proof of Purchase documents:

  • Original Register Receipt (no photocopies accepted)
  • Proof of Purchase (included with all online purchases and Click & Collect)
  • Original Return/Exchange Receipt
Change of Mind If you have changed your mind about your purchase, Chacon.com.au will be pleased to offer you a refund or exchange provided that:

  • You have produced satisfactory Proof of Purchase; and
  • The item is in a saleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold); and
  • The item is not a Special Exception (see below).

If you are unable to provide satisfactory Proof of Purchase, Chacon.com.au may, in its absolute discretion, provide you with an exchange to the current value of the item, provided that:

  • The item is in a saleable condition (i.e. the original tags and labels are still attached, the item is in its original packaging (if any), and the item is unworn, unused and as sold); and
  • We can verify that the item was originally purchased from Chacon.com.au; and
  • The item is not a Special Exception (see below); and
  • Satisfactory Identification is presented at the time of the return. Chacon.com.au will accept:
    • A current Drivers Licence, including Learners permit with photograph
    • Proof of Age card that is approved by the Government with photograph and signature within the seal
    • Blind Citizens Card with photograph
    • Australian, New Zealand or International Passport
    • Police, Government or Armed Services sealed identification card with photograph and signature within the seal
    • Pension cards for aged, invalid widows, supporting parents and carers; or

In the circumstance where you are unable to exchange an item, subject to authorisation from a Chacon.com.au team, Chacon.com.au may in its absolute discretion provide you with a Chacon.com.au Returns Card to the current value of the item.

Consumer Guarantees As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items or services purchased from Chacon.com.au. If you believe an item or services is faulty, not of acceptable quality, does not match the description provided or is not fit for purpose, you may be entitled to a remedy under the Australian or New Zealand Consumer Law. However these consumer guarantees do not apply where the item was damaged due to abnormal use or misuse.

Where you believe an item is faulty, it may be necessary for us to send the item to the manufacturer or their service agent for it to be assessed. In accordance with Australian or New Zealand Consumer Law, if the failure is minor, we may repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time. If the item or service has a major failure, you may reject it and seek a refund or replacement, or you may keep the item and seek compensation for any drop in the value. These consumer guarantees apply to items or services and may be impacted by the type and age and nature of the item.

Gift Cards / Bonus Items All Gift Cards or bonus items attached to the purchased products, or all elements of any bundled items, must also be returned with the original purchase. If not, the value of any such unreturned Gift Card, bonus or bundled item or utilised portion of any Gift Card will be deducted from any refund.
Special Exceptions

14 day Change of Mind Returns

Please choose carefully as we only offer exchange or refund for Change of Mind on the following items within 30 days of purchase. These Special Exceptions do not apply to any returns made in accordance with Consumer Guarantees (see below), or otherwise as required by law.

No Returns for Change of Mind

Please choose carefully as we do not offer returns for Change of Mind on the following items. These Special Exceptions do not apply to any returns made in accordance with Consumer Guarantees (see below), or otherwise as required by law.

  • Gift Cards and ePay vouchers
    • Chacon.com.au Gift Cards
    • Chacon.com.aus eGift Cards
  • Custom made and altered items
  • Personal care items
  • Other merchandise
    • and anything not sealed or showing the merchandise it has been used.

Cancellation or change

It may be possible for you to cancel or change your order if your order has not started the packing process in our warehouse. Please contact one of our Customer Service Representatives on (‭+61 2 8060 6396‬) or email us and if cancellation or change remains possible, they will assist you.

For further informations Please refer to our:

Terms and Conditions

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