COVID-19 UPDATE

All employees have been trained on proper hand washing protocol, work areas are cleaned prior to shipping each package and all employees wear gloves and n95 face masks when packaging orders.

How Much Does Shipping Cost?

Delivery charges vary depending on the size and weight of your order and your chosen delivery address.
For an accurate delivery quote: place the items you wish to order in your shopping cart, proceed to the checkout or Shopping Cart overview page. There is a ‘Calculate Shipping’ calculator under your selected products.

Simply enter the postcode or suburb of your shipping address and select the relevant location from the dropdown list that appears and click the ‘Go’ button. The shipping cost calculator will display the total cost for delivery to your selected postcode or suburb. 

Your final shipping charges will be displayed in your checkout page before you proceed to payment so that you know exactly how much shipping will be. All prices are in Australian Dollars and freight costs are payable in addition to the product price.

😿 We are unable to deliver to PO Boxes or Parcel Hold 😿

Please note that our delivery company does not deliver to PO Box or Parcel Hold facility addresses.

If you checkout entering a PO box or Parcel Hold address be aware that your order will be put on "Hold" and it will be delayed until a new Residential or Business address is received by chacon.com.au. You can update your address by emailing us at info@chacon.com.au

Delivery Instructions And Time Frames

CHACON offers a reliable and affordable delivery service to all metro and regional locations within Australia, Tasmania, Europe, United States, Canada.

Please note that our couriers do not operate on weekends or public holidays. Please be prepared for slight delays to your delivery around Christmas, Easter and public holidays.

How Will My Order Be Shipped?

CHACON use Sendle ( Carbon Neutral Delivery Service ) and when not possible Australia Post services to ship your order and therefore you must supply a street address as PO boxes are unable to be delivered to. As with most delivery services, the couriers that will deliver your order do not have a standard or set time of the day that goods are delivered.

 

Do I need to be home to receive my delivery?

If you are not home when the courier attempts to deliver your order they will typically leave a note or calling card. This calling card usually contains the details needed to contact the courier to arrange a suitable re-delivery date. The courier will attempt to deliver your order two times however if for any reason you do not contact them and/ or they are unable to contact you, the delivery may be returned to us.  If returned, we will contact you and either arrange another delivery (at an additional cost to you), or we will arrange a refund of the order value less any incurred delivery costs.

 

How long will it take for my order to arrive?

Chacon online orders will take from 2 – 10 business days to arrive, depending on destination and shipping method.  Metro orders are usually received within five working days and up to ten days for regional and rural areas. Delivery times may be subject to stock availability and Public Holidays, as such receipt of orders may be extended by up to 21 days.

Chacon will notify you when your order has been dispatched adding your tracking number in your “My Account – orders” so you will be able to track the parcel at any time and get live updates.

International Shipping Rates & ETA

Chacon international orders will take different times depending on the Country you are ordering from please see below the time frame depending on the weight and/or volume of the products. All deliveries are 100% carbon neutral

International Shipping Satchel

 

What happens if my order does not arrive in the estimated time frame?

Please contact info@chacon.com.au